Privacy policy Glow Contact Center

Privacy policy of:
Glow Contact Center B.V.
Boompjes 40
3011 XB Rotterdam

Chamber of Commerce: 86276662

Glow Contact Center B.V. is responsible for the processing of personal data as shown in this
privacy statement. If you have any questions or comments about this privacy policy, please
contact the Privacy Officer at the above e-mail.
Glow Contact Center is committed to protecting your personal data. In this privacy
statement, we aim to provide clear and transparent information on how we handle personal
We process personal data
– because you use our services
– When you visit our website. This concerns, on the one hand, generic visit data not being
personal data and your surfing behaviour on our website and, on the other hand, personal
data namely the anonymised IP address.
– When you actively contact us, for example via e-mail, telephone, chat or a contact or
application form. This is the data you have provided yourself when making contact.
– other personal data you actively provide in correspondence, by phone or chat.
What personal data we process
– Name (first and last name)
– Address data
– Telephone number
– E-mail address
– Organisation name
Purpose and on what basis we process personal data:
Processing personal data always requires a basis.
The six legal bases are;
– Consent: The data subject has given consent to the processing of their personal data for
one or more specific purposes.
– Agreement: The processing is necessary for the performance of a contract to which the
data subject is a party, or to take measures at the request of the data subject prior to the
conclusion of a contract.
Legal obligation: The processing is necessary to comply with a legal obligation incumbent on
the controller.
– Vital interest: The processing is necessary to protect the vital interests of the data subject
or another natural person.
Public task: The processing is necessary for the performance of a task carried out in the
public interest or in the exercise of public authority vested in the controller.
– Legitimate interest: The processing is necessary for the protection of the legitimate
interests of the controller or of a third party, except where such interests are overridden by
the interests or fundamental rights and freedoms of data subjects requiring protection of
personal data, in particular where the data subject is a child.
Glow Contact Centre processes your personal data for various purposes, namely for:
– Being able to call or e-mail you if necessary to perform our services
– Informing our (potential) clients about changes to our services and products
– To deliver goods and services to you
– Handling our invoicing in the event of an agreement
– To serve our (potential) clients optimally and improve our services
– To establish and maintain a relationship with all our clients
– We also process personal data if we are legally obliged to do so.
Treatment of personal data provided (if any):
Glow Contact Center will ensure that personal data (if any) you provide to us through a
(contact) form on this website, by email or in person are processed in a proper and careful
manner where necessary. We appreciate the trust you place in us, and will make every effort
to protect your personal information.
How long we keep personal data
We will not retain your personal data for longer than is strictly necessary to fulfil the
purposes for which your data is collected or the period required by law.
Sharing personal data with third parties
We do not sell your data to third parties and only provide it if necessary for the performance
of our agreement with you or to comply with a legal obligation. We conclude a processing
agreement with companies that process your data on our behalf to ensure the same level of
security and confidentiality of your data.
Right to inspection, correction or deletion
You have the right to inspect, correct or delete the personal data we process. In addition,
you have the right to withdraw your possible consent to data processing or object to the
processing of your personal data by Glow Contact Center and you have the right to data
portability. This means that you can submit a request to us to send the personal data we
hold on you in a computer file to you or another organisation named by you. You can send a
request for inspection, correction, deletion, data transfer of your personal data or a request
to withdraw your consent or object to the processing of your personal data to We will respond to your request as soon as possible, but in
any case within four weeks.
Security (personal) data:
Glow Contact Center uses comprehensive security procedures for the protection of
processed data, including to prevent unauthorised access to such data.
By means of an SSL certificate, Glow Contact Center has taken the necessary security
measures to prevent the loss, unlawful use or alteration of information received via our site.
The website keeps track of visitor data to measure interest in the various sections of the site.
This allows the website’s design to be adapted to visitors’ interests and experiences.
We use functional, analytical and tracking cookies on our website. A cookie is a small text file
that is stored in the browser of your computer, tablet or smartphone the first time you visit
this website. We use cookies with a purely technical functionality. These ensure that the
website works properly and that, for example, your preferences are remembered.
These cookies are also used to optimise the website. On the website, we use a tracking
script. This tracks the visitor’s path across the website. The visitor information collected in
this way is only used for marketing purposes. On your first visit to our website, we have
already informed you about these cookies and asked your permission to place them. You can
opt out of cookies by setting your internet browser to no longer store cookies. In addition,
you can also delete any information previously stored via your browser’s settings.
All these pages and scripts are the property of Glow Contact Centre. Copying and/or
distribution of these pages is not allowed without Glow Contact Center’s permission.
Information on this internet site may not be modified, reproduced or distributed without the
prior written consent of Glow Contact Center.